Terms & Conditions

Introduction

Welcome to Millie & Jones, a service operated by HCH Commerce Limited ("we," "us," or "our"). These Terms & Conditions ("Terms") govern your use of our website and your purchase of products listed on it. By accessing our website or placing an order, you agree to abide by these Terms. If you do not agree, please refrain from using our website or making purchases.

These Terms do not affect your statutory rights under the Consumer Rights Act 2015.

1. General

1.1. These Terms apply to all orders placed through our website. If you have any questions, please contact our customer service team.
1.2. By placing an order, you confirm you are legally able to enter into a binding contract.
1.3. All measurements and dimensions provided on the website are approximate and subject to standard manufacturing tolerances. Please allow for slight variations.
1.4. Colours may appear differently due to screen resolutions or lighting conditions in images.

2. Product Safety

2.1. All our products comply with UK safety standards.
2.2. For bunk beds and high sleepers:

  • Top bunks and high sleepers are suitable only for children aged 6 years and older.
  • Always adhere to the maximum mattress height specified in the product description.
    2.3. Customers are responsible for proper assembly and periodic maintenance of all products, including tightening screws and bolts.
    2.4. Do not exceed the weight limit specified for any product. Failure to comply may result in injury or product damage.

3. Orders and Payment

3.1. Orders are subject to acceptance. We reserve the right to refuse any order for any reason.
3.2. Payments are accepted via major credit and debit cards, PayPal, and Klarna (subject to eligibility).
3.3. Prices include VAT unless otherwise stated. Delivery charges will be displayed at checkout.

4. Delivery

4.1. We deliver within the UK only. Delivery times are estimates and subject to availability.
4.2. Customers will receive updates on delivery progress via email or phone.
4.3. It is your responsibility to ensure delivery access (e.g., door sizes, parking). Additional charges may apply if delivery fails due to restricted access or incorrect information provided.
4.4. Inspect goods upon delivery. Damages or discrepancies must be reported within 24 hours.

5. Returns, Cancellations, and Refunds

5.1. Cancellations: Orders can be cancelled within 14 days of delivery, provided the product is unused and in its original packaging.
5.2. Faulty or Damaged Items: Notify us within 30 days of delivery to request a repair, replacement, or refund.
5.3. Return Costs: Customers are responsible for return shipping unless the product is faulty.

6. Liability

6.1. HCH Commerce Limited is not liable for:

  • Damage caused by improper assembly or misuse.
  • Natural wear and tear or variations in colour or materials.
    6.2. Always follow product care instructions. Non-compliance voids any claims under warranty.

7. Intellectual Property

All content on our website, including images, text, and designs, is the property of HCH Commerce Limited and its licensors. Unauthorized use is prohibited.

8. Events Beyond Our Control

HCH Commerce Limited is not liable for delays or failures caused by events outside our reasonable control, including but not limited to:

  • Strikes, extreme weather, or transportation disruptions.

9. Klarna Payment Options

We offer Klarna payment methods to provide flexible options. By using Klarna, you agree to their terms, which can be found on their website.

10. Mattress Guidance

10.1. Allow mattresses up to 72 hours to fully expand after unboxing (for vacuum-packed products).
10.2. Rotate and flip mattresses as per the instructions to maintain shape and longevity.
10.3. Some odours may naturally occur during the initial weeks due to packaging.

11. Customer Responsibilities

11.1. Ensure all items fit through doorways, stairs, and into the intended room before ordering.
11.2. Keep original packaging until products are fully inspected and assembled. Returns without original packaging may incur additional fees.

12. Contact Us

For further information or queries, please contact us:

By using our Service, you agree to these Terms & Conditions. These terms are subject to change, and updates will be published on our website.