Terms & Conditions

Last Updated: 16/03/2025

Welcome to Millie & Jones, a service operated by HCH Commerce Limited ("we," "us," or "our"). These Terms & Conditions ("Terms") govern your use of our website and your purchase of products listed on it.

By accessing our website or placing an order, you agree to abide by these Terms. If you do not agree, please refrain from using our website or making a purchase.

These Terms do not affect your statutory rights under the Consumer Rights Act 2015.

1️⃣ General

1.1 These Terms apply to all orders placed through our website. If you have any questions, please contact our customer service team.
1.2 By placing an order, you confirm that you are legally able to enter into a binding contract.
1.3 Product dimensions and measurements provided are approximate and may have slight variations due to standard manufacturing tolerances.
1.4 Product colours may appear differently in images due to screen resolutions or lighting conditions.

2️⃣ Product Safety

2.1 All our products comply with UK safety standards.
2.2 Bunk Beds & High Sleepers:

  • Top bunks and high sleepers are suitable only for children aged 6+ due to safety regulations (BS EN 747).
  • Always adhere to the maximum mattress height stated in the product description.
    2.3 Assembly & Maintenance:
  • Customers are responsible for correct assembly and must follow the provided instructions.
  • Regularly check and tighten screws and bolts to ensure ongoing safety.
    2.4 Weight Limits:
  • Beds are safety tested to 76kg, ensuring they meet UK compliance standards.
  • Do not exceed the recommended weight limit, as this may compromise stability.

3️⃣ Orders & Payment

3.1 Order Acceptance: Orders are subject to availability, and we reserve the right to cancel or refuse any order.
3.2 Payment Methods: We accept credit/debit cards, PayPal, and Klarna (subject to eligibility).
3.3 Pricing: All prices include VAT unless stated otherwise. Any applicable delivery charges will be shown at checkout.

4️⃣ Delivery

4.1 Delivery Areas: We deliver within mainland UK only.
4.2 Delivery Times: Estimated delivery times are shown at checkout and are subject to stock availability.
4.3 Delivery Updates: Customers will receive tracking details and updates via email, text, or phone.
4.4 Access Requirements: Ensure that the delivery location is accessible. Additional charges may apply if access is restricted.
4.5 Damages & Discrepancies: Inspect your items immediately upon delivery. Any damages or missing parts must be reported within 24 hours.

5️⃣ Returns, Cancellations & Refunds

5.1 Order Cancellations:

  • Orders can be cancelled within 14 days of delivery if the product is unused and in its original packaging.
    5.2 Faulty or Damaged Items:
  • Notify us within 30 days of delivery for a repair, replacement, or refund.
    5.3 Return Shipping Costs:
  • Customers must cover return costs unless the product is faulty.

6️⃣ Liability

6.1 HCH Commerce Limited is not liable for:

  • Damage caused by incorrect assembly or misuse.
  • Natural wear and tear or slight variations in materials/colour.
    6.2 Product Care:
  • Follow care instructions to maintain product quality. Failing to do so may void warranty claims.

7️⃣ Intellectual Property

All images, text, designs, and content on our website are owned by HCH Commerce Limited. Reproduction, distribution, or unauthorized use is strictly prohibited.

8️⃣ Events Beyond Our Control

We are not responsible for delivery delays or failures caused by factors beyond our control, including:
✔ Strikes or industrial action
✔ Severe weather conditions
✔ Transport disruptions

9️⃣ Klarna Payment Options

We offer Klarna as a flexible payment option. By selecting Klarna at checkout, you agree to Klarna’s terms, which can be found on their website.

🔟 Mattress Guidance

10.1 Vacuum-Packed Mattresses: Allow up to 72 hours for full expansion after unboxing.
10.2 Mattress Care: Rotate and flip the mattress as recommended to maintain its lifespan.
10.3 Initial Odour: Some mattresses may have a temporary "new mattress smell", which naturally dissipates over time.

1️⃣1️⃣ Customer Responsibilities

11.1 Ensure Products Fit: Before purchasing, check that all items will fit through doorways, stairs, and the intended room.
11.2 Keep Original Packaging: We advise keeping all packaging until the product is fully assembled and checked. Returns without original packaging may incur fees.

1️⃣2️⃣ Contact Us

For any queries, please reach out to our team:

📧 Email: support@millieandjones.co.uk
📞 Phone: 020 8264 0042

📌 By using our services, you agree to these Terms & Conditions. These terms are subject to change, and any updates will be published on our website.