Returns & Refunds

Thank you for shopping at Millie and Jones. If you are not entirely satisfied with your purchase, we are here to help.

Right to Cancel

You may cancel your order at anytime before you receive your item. Please email returns@millieandjones.co.uk as soon as possible so that we can process your cancellation.

You have the right to cancel within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you acquires, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel by email to returns@millieandjones.co.uk before the cancellation period has expired.

Once the 14-day cancellation period has expired, we may still accept returns, although additional charges will be applicable; please email returns@millieandjones.co.uk for assistance. These regulations do not restrict the statutory right to cancel and do not apply during the 14 days cancellation period.

Due to hygiene reasons, we cannot accept returns for mattresses if they have been removed from the original packaging (unless faulty).

Effects of Cancellation

If you cancel during the 14 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will make deductions from the reimbursement for the loss in value of any goods supplied. Ie. if the items are removed from the box or mattresses unwrapped.

We will make the reimbursement without undue delay, and not later than – 
(a) 14 days after the day we receive back from you any goods supplied in its original condition, or 
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or 
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

To Return a Product To Us

Please make sure that the product was received by you in the last 14 days.
Kindly email returns@millieandjones.co.uk and include the following information so that we can process a return:

• Your name
• Order reference number
• Your address
• Email address
• Contact number
• Date of purchase
• Date the goods were received by you
• If you originally ordered multiple items, please specify which item you would like to return
• All items must be in its original packaging

When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.

Sending A Return Back To Us

Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also make sure that any courier shipment is fully insured to the value of the shipment (retail price).

Damaged Or Faulty Items Received By You

All of our beds include a warranty that covers you for any manufacturing faults for the warranty period as stated on the product page. If you received a damaged or faulty product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us.