📜 Manufacturer's Guarantee

Peace of Mind with Every Purchase

At Millie & Jones, we take pride in offering high-quality beds, mattresses, and furniture that stand the test of time. To ensure your complete satisfaction and confidence in your purchase, we provide a comprehensive manufacturer’s warranty on all products.

🔹 Millie & Jones Warranty Overview

All products purchased from August 2024 onwards come with a five-year warranty, unless otherwise stated on the product page.
✔ Purchases made before August 2024 are covered by a one-year warranty.
✔ The warranty covers defects in materials and craftsmanship under normal domestic use.
✔ Important: Warranty claims may be void if product labels or serial numbers have been removed.

🔹 What Does the Warranty Cover?

✅ Materials & Craftsmanship: Covers defects in materials or workmanship, including:

  • Structural issues such as splitting, cracking, or warping.
  • Faults with bed frames, divans, or furniture under normal domestic use.

✅ Mattress Deterioration: Covers:

  • Sagging or indentations greater than 6 cm, when used on a suitable base.
  • Physical flaws such as material splitting under normal use.

✅ Replacement or Refund: If your product has a manufacturing fault, you can choose from the following:

  • A full refund, including shipping fees (if applicable).
  • A replacement part or a full product replacement (if the original item is discontinued).

📌 Good to Know: If a minor fault was discounted at the time of purchase, returns based on that fault will not be accepted.

🔹 What the Warranty Does NOT Cover

❌ Damage & Neglect:

  • Accidental damage, burns, stains, spills, or misuse.
  • Tears, rips, or other damage caused by improper care.

❌ Improper Assembly:

  • Issues resulting from incorrect self-assembly.
  • Failing to secure all parts properly as per the instructions.

❌ Incorrect Use:

  • Using a mattress without proper support or on an unsuitable base.
  • Not rotating or flipping the mattress when required.

❌ Modifications or Alterations:

  • Drilling holes, adding fixtures, or modifying any part of the product.

❌ Pre-Owned or Resale Products:

  • Products that were previously owned, resold, reconditioned, or marked as used.

🔹 Warranty Start & End Dates

✔ Start Date: Your warranty begins the day your product is delivered.
✔ End Date: Coverage ends five years from the delivery date.

📌 To ensure your claim remains valid, report any issues within 24 hours of discovery. If an item is disposed of before a claim decision is made, the warranty is void.

🔹 How to Make a Claim

If you believe your product has a manufacturing fault, please contact us with the following details:

📸 Photos or videos showing the defect.
📏 Measurements of any indentations (for mattresses).
⚖ Weight of the primary user(s) (for weight-related defects).
📄 Order details, including name, address & order number.
🛏 Description of the issue and how the product has been used.
📌 For mattresses: Provide details about the base or support surface used.

📧 Submit a Claim:

📍 Email: support@millieandjones.co.uk
📍 Phone: 020 8264 0042

📌 We aim to process warranty claims as quickly as possible, and we will guide you through the next steps.

🔹 If the Product is Not Covered

If your claim does not qualify under warranty, we will:
✔ Offer a replacement at your expense.
✔ Assist with disposal services for a small fee.